General terms and conditions

This document will not be registered (will not be accessible afterwards), it will be concluded only in electronic form, it will not be considered a written contract, it will be written in Hungarian, it does not refer to a code of conduct. In case of any questions related to the operation of the webshop, the ordering and delivery process, we are at your disposal at the contact details provided.

The scope of these GTC covers the legal relations on the Service Provider's website (inkashop.eu) and its subdomains. This GTC is continuously available on the following website: http://inkashop.eu and can be downloaded and printed at any time from the following link: https://www.inkashop.eu/inka-kft/general-terms-and-conditions/


1. DETAILS OF THE SERVICE PROVIDER:

Name of the service provider: INKA KFT
The registered office of the service provider: 1095, Budapest Soroksári út 164.
The place of complaint handling: 1095, Budapest Soroksári út 164.
Represented by: Máté Fodor, managing director
Contact details of the service provider, regularly used e-mail address for contacting customers: inka.kft@gmail.com
Company registration number: 01 09 189397
Tax number: 11711003-2-43
Name of the authority registering in the register: Budapest Court of Registration
Phone number: +36 309756266
Language of the contract: Hungarian
Name, address, e-mail address of the hosting provider:
DiMa.hu Kft. 4032, Debrecen, Békessy Béla u.9.C. building 3rd floor 10th door


2. ESSENTIAL PROVISIONS:

2.1. Matters not regulated in these Regulations and the interpretation of these Regulations shall be governed by Hungarian law, in particular Act V of 2013 on the Civil Code (the “Civil Code”) and the Act on Certain Issues of Electronic Commerce Services and Information Society Services 2001. CVIII of the year. Act No. 45/2014 Coll., on the detailed rules of contracts between consumers and businesses. (II. 26.) Government Decree. The mandatory provisions of the relevant legislation shall apply to the parties without any special stipulation.

2.2. These Regulations are April 2020. It shall remain in force from the 4th day and shall remain in force until revoked. The Service Provider is entitled to unilaterally amend the Regulations. The Service Provider shall publish the amendments on the website 11 (eleven) days before they enter into force. By using the Website, users agree that all regulations relating to the use of the Website will automatically apply to them.

2.3. If the user accesses the website operated by the Service Provider or reads its content in any way - even if he / she is not a registered user of the website, he / she acknowledges that the provisions of the Regulations are binding on him / her. If the User does not accept the terms, he is not entitled to view the content of the website.

2.4. The Service Provider reserves all rights in the website, any part of it and the content appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the contents or any part of the content appearing on the website without the written consent of the Service Provider.


3. REGISTRATION / PURCHASE

3.1. By purchasing / registering on the website, the user declares that he / she has read and accepted the terms and conditions of these GTC and the Data Management Information published on the website, and has received the data processing.

3.2. The user is obliged to provide his / her own real data during the purchase / registration. An electronic contract concluded in the case of false or personally identifiable data used during the purchase / registration is void. The Service Provider excludes its liability, the User uses its services on behalf of another user with the data of another person.

3.3. The Service Provider shall not be liable for any data or errors that may be traced back to incorrect or / or inaccurate information provided by the User.

3.4. The Service Provider shall not be liable for any resulting damages if the User forgets his / her password or becomes unauthorized access to anything not attributable to the Service Provider.


4. RANGE OF PRODUCTS AND SERVICES AVAILABLE FOR PURCHASE

4.1. The products shown can only be ordered online. The prices shown for the products are in HUF, they include the VAT required by law, but they do not include the home delivery fee. There is no extra packaging charge.

4.2. In the webshop, the Service Provider displays the product in detail, its description, and displays a photo of the products. The images shown on the product data sheet may differ from the actual ones and may be used as illustrations. We take no responsibility for any discrepancies between the image displayed in the webshop and the actual appearance of the product.

4.3. The minerals and jewelry sold by the Service Provider are not products caused by human hands in the material of natural formations, therefore inclusions, crystallizations, hairline cracks or their color may not be uniform. It is not possible to accept a quality complaint in this.

4.4. Each product in the webshop is a unique piece, therefore the Service Provider cannot guarantee that the ordered product will be delivered. Of course, this will notify the buyer and refund the purchase price if it is returned in the meantime.

4.5. Extremely vulnerable products can only be purchased and picked up at the service provider's store. This will appear next to the product in a note: "The product can only be purchased and picked up in person after viewing it in the store." Such products will be stored by the Service Provider for 3 working days and the User will be notified by e-mail or telephone.

4.6. The name and size of the product will be added to the invoice.

4.7. In case of cancellation, the Service Provider can only take back the product if the name and size are the same as those on the invoice (ie the product can be clearly identified).

4.8. If a special price is introduced, the Service Provider will fully inform the Users about the special offer and its exact duration.

4.9. If, despite all the care of the Service Provider, an incorrect price is posted on the surface of the Web Store, especially with regard to the obviously incorrect, e.g. for a price of EUR “0” or EUR“1” that differs significantly from the well-known, generally accepted or estimated price of the product, possibly due to a system error, the Service Provider is not obliged to deliver the product at an incorrect price, but may offer delivery at the correct price, in the knowledge of which the Customer may withdraw from his intention to purchase.


4.10. In the case of an incorrect price, there is a striking disproportion between the actual and indicated price of the product, which an average consumer needs to perceive immediately. Pursuant to Act V of 2013 on the Civil Code (Civil Code), the contract is concluded by mutual and unanimous expression of the will of the parties. If the parties are unable to agree on the terms of the contract, ie there is no statement expressing the will of the parties mutually and unanimously, then we cannot speak of a validly concluded contract from which rights and obligations would arise. Based on this, an order confirmed at an incorrect / erroneous price will be considered a void contract.


5. ORDER PROCEDURE

5.1. User registers in the webshop after registration.

5.2. The user sets the number of products to be purchased.

5.3. The user adds the selected products to the cart. Users can view the contents of the cart at any time by clicking on the “cart” icon.

5.4. If you do not want to buy another product, check the number of products you want to buy. You can delete the contents of the cart by clicking on the "delete - X" icon. To finalize the quantity, click on the “refresh / refresh cart” icon.

5.5. The user selects the shipping address and then the shipping / payment method of the following types:

5.5.1. Payment methods:
Personal collection: In cash at the Service Provider's business premises or at another place specified by the Service Provider: In case of choosing to receive the goods upon receipt, the User pays the purchase price of the product in cash or by credit card at the Service Provider's business premises or other location. Cash payment is only possible in Hungarian forints or EURO (HUF).
By bank transfer: The user is obliged to transfer the value of the ordered products to the bank account in the confirmation e-mail within 3 days. After crediting the amount to the Service Provider's bank account, the User is entitled to receive the product (s) in the manner specified by him.
Online credit card: The user has the option to pay the total value of the order online with a credit card through the secure payment system of the financial service provider used by the Service Provider.

5.5.2. Shipping cost:
Depends on the country and the total weight. After the order we can calculate.

5.6. If there is an error or defect in the products or prices in the webshop, we reserve the right to make corrections. In this case, we will inform the customer of the new data immediately after recognizing or modifying the error. The user can then confirm the order once more or withdraw from the contract.

5.7. The final amount to be paid includes all costs based on the order summary and confirmation letter. The invoice is included in the package. The user is obliged to inspect the package before the courier upon delivery, and in case of any damage to the products or packaging, he is obliged to request a report, in case of damage, he is not obliged to accept the package. Subsequent complaints without minutes will not be accepted by the Service Provider! Packages will be delivered within the period specified by the parcel delivery company.

5.8. After entering the data, the User can send his order by clicking on the “send order / order” button, but before that he can check the entered data again, send a comment about his order or send us another e-mail request.

5.9. By placing an order, the user acknowledges that his payment obligation arises.

5.10. Correcting data entry errors: Before completing the ordering process, the user can always return to the previous phase, where he can correct the data entered. In detail: During the order it is possible to view or change the contents of the basket, if the basket does not contain the quantity to be ordered, the user can enter the number of the quantity to be ordered in the data entry field in the quantity column, then press “refresh / refresh basket ”Button. If the User wishes to delete the products in the cart, he / she will click on the "X" "delete" button. During the order, the User has the possibility to correct / delete the entered data continuously.

5.11. The user will receive an e-mail confirmation after the order has been sent. If this confirmation is not received by the User within the expected time limit, depending on the nature of the service, but no later than within 48 hours from the sending of the User's order, the User is released from the obligation to make an offer or a contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for the confirmation if the confirmation is not received in time because the User provided an incorrect e-mail address during registration or is unable to receive a message due to the saturation of the storage space belonging to his account.

5.12. The user acknowledges that the confirmation discussed in the previous section is only an automatic confirmation and does not create a contract. The contract is concluded when the Service Provider notifies the User of the details and expected fulfillment of the order in another e-mail after the automatic confirmation mentioned in the previous point.


6. ORDER PROCESSING AND EXECUTION

6.1. Orders are processed during business hours. It is also possible to place an order outside the times indicated as the processing of the order, if it is processed after the working hours, the next day. In all cases, the service provider's customer service will confirm electronically when you can fulfill your order.

6.2. General delivery time, within 3-7 working days from confirmation.

6.3. Pursuant to the sales contract, the Service Provider is obliged to transfer the ownership of the thing, the User to pay the purchase price and take over the thing.

6.4. If the seller is the business and the buyer is a consumer and the seller agrees to deliver the thing to the buyer, the risk of damage passes to the buyer when the buyer or a third party designated by him takes possession of the thing. The risk of damage passes to the buyer upon delivery to the carrier if the carrier has been assigned by the buyer, provided that the carrier was not recommended by the seller.

6.5. If the seller is a business and the buyer is a consumer, unless otherwise agreed by the parties, the seller (according to these GTC: Service Provider) is obliged to make the thing available to the buyer (User) without delay, but no later than within thirty days.

6.6. In the event of a delay by the Service Provider, the User is entitled to set an additional deadline. If the seller fails to perform within the additional period, the buyer is entitled to withdraw from the contract.

6.7. The User is entitled to withdraw from the contract without setting an additional deadline if
a) the Service Provider has refused to perform the contract; or In case of withdrawal, the Service Provider can only return the product if the weight, size, name are the same as stated on the invoice (ie the product can be clearly identified).
(b) the contract should have been performed at the agreed time and not otherwise, as agreed by the parties or because of the identifiable purpose of the service.

6.8. If the Service Provider fails to fulfill its obligations under the contract because the product specified in the contract is not available to it, it is obliged to inform the User immediately and to refund the amount paid by the User immediately.


7. RIGHT OF WITHDRAWAL

7.1. Directive 2011/83 / EU of the European Parliament and of the Council and Regulation 45/2014 on the detailed rules for consumer-to-business contracts. (II.26.) Of the Government, the consumer may withdraw from the contract and return the ordered product without giving any reason within 14 days from the receipt of the ordered product. In the absence of this prospectus, the Consumer is entitled to exercise his right of withdrawal after 1 year. If the Service Provider provides the information within 14 days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the withdrawal period is 14 days from the notification of this information.

7.2. The period open for the exercise of the right of withdrawal expires 14 days from the date on which the Consumer or a third party other than the carrier designated by the Consumer takes over the product.

7.3. The consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

7.4. In case of cancellation, the Service Provider can only return the product if the weight and size designation is the same as the one on the invoice (ie the product must be clearly identifiable).
be intact.

7.5. The cost of returning the product must be borne by the consumer, and the business has not borne this cost.

7.6. In case of exercising the right of withdrawal, the Consumer shall not be charged any costs other than the cost of returning the product.

7.7. The right of withdrawal does not apply to the consumer in the case of a non-prefabricated product which has been manufactured on the consumer's instructions or at his express request, or in the case of a product which has been clearly tailored to the consumer.

7.8. The consumer may also not exercise his right of withdrawal

(a) in the case of a contract for the provision of a service, after the performance of the service as a whole, where the business has started with the consumer's express prior consent and the consumer has acknowledged that he loses his right of termination after the performance of the service as a whole;

(b) in respect of a product or service the price or price of which is not subject to fluctuations during the period open for the exercise of the right of withdrawal by the financial market undertaking;

(c) in the case of a perishable or short-lived product;

(d) in the case of a sealed product which, for health or hygiene reasons, cannot be returned after opening after delivery;

(e) in the case of a product which, by its nature, is inseparably mixed with another product after delivery;

(f) in the case of an alcoholic beverage the actual value of which depends on market fluctuations beyond the control of the undertaking and the price of which was agreed by the parties at the time of conclusion of the contract of sale but is not performed until the 30th day following its conclusion;

(g) in the case of a business contract where the business, at the express request of the consumer, visits the consumer to carry out urgent repair or maintenance work;

(h) the sale and purchase of sealed audio or video recordings and copies of computer software if the consumer has opened the packaging after delivery;

(i) newspapers, periodicals and periodicals, other than subscription contracts;

(j) in the case of contracts awarded by public auction;

(k) in the case of a contract for the provision of accommodation, transport, car rental, catering or leisure services, with the exception of a residential service, where a contractual deadline or time limit has been set;
(l) in the case of digital content provided on non-tangible media, where the business has commenced performance with the consumer's express prior consent and the consumer has stated at the same time that he loses his right of withdrawal after the commencement of performance.

7.9. The Service Provider shall immediately refund the amount paid to the Consumer, including the delivery fee, within 14 days after the return of the product and / or the receipt of the statement of withdrawal in accordance with the above legislation.

7.10. In the case of a refund, we will use the same payment method as in the original transaction, unless the Consumer expressly consents to the use of another payment method; there is no additional cost to the Consumer as a result of using this refund method.

7.11. The consumer is obliged to return the goods without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal to the Service Provider or to deliver them to the address of the Service Provider (Inka Kft .; 1095, Budapest Soroksári út 164.).

7.12. In the event of a written withdrawal from the consumer, it is sufficient to send the statement of withdrawal within 14 days.

7.13. The consumer complies with the deadline if he returns or hands over the product (s) before the end of the 14-day period. Return shall be deemed to have been completed within the time limit if the consumer sends the product before the time limit expires.

7.14. The consumer shall bear only the direct cost of returning the product, unless the business has undertaken to bear that cost.

7.15. The Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a mode of transport other than the cheapest standard mode of transport offered by the Service Provider.

7.16. The refund may be withheld by the Service Provider until the goods (s) have been returned or the Consumer has provided proof that they have been returned: the earlier of the two dates shall be taken into account.

7.17. If the Consumer wishes to exercise his right of withdrawal, he may indicate this at one of the contact details of the Service Provider in writing (either with the help of the attached data sheet), by telephone or even in person. In the case of a written notification by post, the date of posting is taken into account, and in the case of a telephone notification, the indication by telephone is taken into account. In the case of signaling by post, the Service Provider accepts signaling as a recommended item or package. You can return the ordered product to the Consumer Service Provider by post or with the help of a courier service.

7.18. The consumer is only liable for depreciation resulting from use in excess of that required to determine the nature, characteristics and functioning of the product.

7.19. 45/2014 on the detailed rules of contracts between a consumer and a business. (II.26.) Government Decree is available here.

7.20. Directive 2011/83 / EU of the European Parliament and of the Council is available here.

7.21. You can also contact the Service Provider with other complaints of the consumer at the contact details in these Regulations.

7.22. The right of withdrawal belongs only to Users who qualify as consumers according to the Civil Code.

7.23. The right of withdrawal does not apply to the undertaking, ie a person who is in the course of his profession, self-employment or business.

7.24. Procedure for exercising the right of withdrawal:

7.24.1. If the Consumer wishes to exercise the right of withdrawal, he is obliged to indicate his intention to withdraw at the contact details of the Service Provider.

7.24.2. The consumer exercises his right of withdrawal within the deadline if he sends his statement of withdrawal before the expiry of the 14th day from the receipt of the product. In the case of a written withdrawal, it is sufficient to send the statement of withdrawal within 14 days. In the case of notification by post, the date of posting and, in the case of notification by e-mail or fax, the time of sending the e-mail or fax shall be taken into account.

7.24.3. In case of withdrawal, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but no later than within 14 days from the publication of his statement of withdrawal. The deadline is considered to have been met if you send the product before the 14-day deadline (so you do not have to arrive within 14 days). The customer shall bear the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal.

7.24.4. However, the Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a mode of transport other than the cheapest standard mode of transport offered by the Service Provider. The Consumer also exercises the right of withdrawal between the date of concluding the contract and the date of receipt of the product.

7.24.5. When selling several products, if the delivery of each product takes place at a different time, the buyer may exercise the right of withdrawal within 14 days from the receipt of the last delivered product or product consisting of several lots or pieces.

8. WarrantyFaulty performance
The debtor will perform incorrectly if the service does not meet the quality requirements set out in the contract or in law at the time of performance. The debtor does not perform incorrectly if the rightholder was aware of the error at the time of concluding the contract or should have been aware of the error at the time of concluding the contract.
A clause in a contract between a consumer and a business which derogates from the provisions of this Chapter relating to the warranty and guarantee of supplies to the detriment of the consumer shall be void.
Supplies warranty

8.1. In what cases can the User exercise his right to warranty for supplies?
In the event of faulty performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the rules of the Civil Code.

8.2. What rights does the User have based on his warranty claim?
The User may, at his / her option, make the following warranty claims: he / she may request repair or replacement, unless it would be impossible to meet the user's choice or the company would incur a disproportionate additional cost compared to meeting his other needs. If you have not requested or could not request the repair or replacement, you may request a pro rata reduction of the consideration or the defect at the expense of the business. You can also transfer from one of your chosen warranty rights to another, but the cost of the transfer shall be borne by the User, unless it was justified or given by the company.

8.3. What is the deadline for the User to enforce his warranty claim?
The user is obliged to report the defect immediately after its discovery, but not later than within two months from the discovery of the defect. However, please note that you may no longer exercise your warranty rights beyond the limitation period of two years from the performance of the contract.

8.4. Against whom can you assert your warranty claim?
The User may assert his warranty claim against the Service Provider.

8.5. What are the other conditions for enforcing your warranty rights?
Within six months of the performance, there are no other conditions for enforcing the warranty claim than the notification of the error, if the User proves that the product or service was provided by the company operating the webshop. However, after the expiration of six months from the performance, the User is obliged to prove that the defect recognized by the User already existed at the time of performance.
Product warranty

8.6. In what cases can the User exercise his product warranty rights?
In the event of a defect in a movable thing (product), the User may, at his or her option, assert a claim for a warranty for supplies or a product warranty.

8.7. What rights do you have based on your product warranty claim?
As a product warranty claim, the User may only request the repair or replacement of a defective product.

8.8. In which case is the product considered defective?
A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.

8.9. What is the deadline for the User to enforce his product warranty claim?
The product warranty claim can be enforced by the User within two years of the product being placed on the market by the manufacturer. Upon expiry of this period, he shall cease to be entitled to do so.

8.10. Against whom and under what other conditions can you assert your product warranty claim?
You can only make a product warranty claim against the manufacturer or distributor of the movable property. In the event of a product warranty claim, the User must prove the defect of the product.

8.11. In which cases is the manufacturer (distributor) released from its product warranty obligation?
The manufacturer (distributor) is only released from its product warranty obligation if he can prove that:
The product was not manufactured or marketed in the course of his business, or
The defect was not detectable at the time of placing on the market according to scientific and technical knowledge, or
- the defect of the product is due to the application of legislation or a mandatory official regulation.

It is sufficient for the manufacturer (distributor) to prove a reason for the exemption.
Please note that due to the same defect, you cannot claim a warranty for a product and a product warranty at the same time. However, if your product warranty claim is successfully enforced, you can assert your manufacturer's warranty claim against the manufacturer for the replaced product or repaired part.

8.12. The Service Provider shall not be liable for any damages resulting from improper or negligent handling, excessive use or effects other than those specified after the transfer of the risk of damage, or other improper use of the products.9. WARRANTY


CLAIM PROCEDURE

9.1. In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of the Regulation to the detriment of the consumer.

9.2. It is the consumer's responsibility to prove the conclusion of the contract (by invoice or even just a receipt).

9.3. The costs related to the fulfillment of the warranty obligation shall be borne by the Service Provider (Section 6: 166 of the Civil Code).

9.4. The Service Provider is obliged to keep a record of the consumer's warranty or guarantee claim notified to him.

9.5. A copy of the report shall be provided to the consumer without delay and in a verifiable manner.

9.6. If the Service Provider is unable to declare the fulfillment of the consumer's warranty or guarantee claim at the time of its notification, it shall notify the consumer of its position within five working days in a verifiable manner, including the reason for the rejection and the possibility of recourse to the conciliation body.

9.7. The Service Provider is obliged to keep the report for three years from the date of its collection and to present it at the request of the inspection authority.

9.8. The Service Provider shall endeavor to carry out the repair or replacement within a maximum of fifteen days.


10. MISCELLANEOUS PROVISIONS

10.1. The Service Provider is entitled to use a contributor to fulfill its obligations. He bears full responsibility for his unlawful conduct, as if he had committed the unlawful conduct himself.

10.2. If any part of these Terms becomes invalid, illegal or unenforceable, it will not affect the validity, legality and enforceability of the remaining parts.

10.3. If the Service Provider does not exercise its right under the Regulations, the failure to exercise the right shall not be considered a waiver of the right. Waiver of any right shall be effective only upon express written notice to that effect. The fact that the Service Provider does not strictly adhere to any of the essential conditions or stipulations of the Regulations does not mean that it waives its strict adherence to the given condition or stipulation at a later date.

10.4. The Service Provider and the User try to settle their disputes amicably.

10.5. The parties state that the service provider's webshop operates in Hungary and is also maintained here. As the site can be visited from other countries, the users expressly acknowledge that the applicable law in relation to the user and the Service Provider is Hungarian law. If the user is a consumer, Pp. Pursuant to Section 26 (1), the court of the defendant's (consumer's) domicile shall have exclusive jurisdiction over the consumer in disputes arising from this contract.

11. COMPLAINT HANDLING PROCEDURE11.1. The goal of our store is to fulfill all orders in the right quality, with the complete satisfaction of the customer. If the User still has a complaint regarding the contract or its performance, he / she may submit his / her complaint to the above telephone, e-mail address or by letter.

11.2. The Service Provider will immediately investigate the verbal complaint and remedy it as necessary. If the customer does not agree with the handling of the complaint, or it is not possible to investigate the complaint immediately, the Service Provider shall immediately take minutes of the complaint and its position, and shall provide a copy to the customer.

11.3. You will respond to the Service in writing within 30 days. It shall state the reasons for rejecting the complaint. The Service Provider shall keep the record of the complaint and a copy of the response for five years and present it to the inspection authorities upon request.

11.4. Please note that if your complaint is rejected, you may initiate an official or conciliation procedure with your complaint, as follows:

11.5. The Consumer may lodge a complaint with the Consumer Protection Authority:
387/2016 on the designation of the Consumer Protection Authority. (XII. 2.), the district office and the county office according to the county seat act in administrative matters in the first instance, and the Pest County Government Office has national jurisdiction in the second instance. Contact details of the district offices: http://jarasinfo.gov.hu

11.6. In the event of a complaint from the Consumer, he has the opportunity to contact a conciliation body, the contact details of which can be found here:

Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Phone numbers: (76) 501-525, (76) 501-500
Fax number: (76) 501-538
Name: Mátyus Mariann
E-mail address: bkmkik@mail.datanet.hu;

Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy Imre u. 36.
Mailing address: 7602 Pécs, Pf. 109.
Phone number: (72) 507-154
Fax number: (72) 507-152
Name: Dr. József Bodnár
E-mail address: bekelteto@pbkik.hu;

Békés County Conciliation Board
Address: 5601 Békéscsaba, Penza ltp. 5.
Phone numbers: (66) 324-976, 446-354, 451-775
Fax number: (66) 324-976
Name: Dr. László Bagdi
E-mail address: bmkik@bmkik.hu;

Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Phone number: (46) 501-091, 501-870
Fax number: (46) 501-099
Name: Dr. Péter Tulipán
E-mail address: kalna.zsuzsa@bokik.hu;

Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
Phone number: (1) 488-2131
Fax number: (1) 488-2186
Name: Dr. György Baranovszky
E-mail address: bekelteto.testulet@bkik.hu;

Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Telephone number: (62) Extension 554-250 / 118
Fax number: (62) 426-149
Name: László Dékány, Zoltán Jerney
E-mail address: bekelteto.testulet@csmkik.hu;

Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone number: (22) 510-310
Fax number: (22) 510-312
Name: László Kirst
E-mail address: fmkik@fmkik.hu;

Győr-Moson-Sopron County Conciliation Board
Address: 9021 Győr, Szent István út 10 / a.
Telephone number: (96) 520-202; 520-217
Fax number: (96) 520-218
Name: László Horváth
E-mail address: bekeltetotestulet@gymskik.hu;

Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Petőfi tér 10.
Phone number: (52) 500-749
Fax number: (52) 500-720
Name: Dr. Zsolt Hajnal
E-mail address: info@hbkik.hu;

Heves County Conciliation Board
Address: 3300 Eger, Faiskola út 15.
Mailing address: 3301 Eger, Pf. 440.
Telephone number: (36) Extension 416-660 / 105
Fax number: (36) 323-615
Name: Tünde Pintérné Dobó
E-mail address: tunde@hkik.hu;

Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szeged, Verseghy park 8.
Phone number: (56) 510-610
Fax number: (56) 370-005
Name: Dr. Lajkóné dr. Judit Vígh
E-mail address: kamara@jnszmkik.hu;

Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Phone number: (34) 513-010
Fax number: (34) 316-259
Name: Dr. György Rozsnyói
E-mail address: kemkik@kemkik.hu;

Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány út 9 / a
Phone number: (32) 520-860
Fax number: (32) 520-862
Name: Dr. Erik Pongó
E-mail address: nkik@nkik.hu;

Pest County Conciliation Board
Address: 1119 Budapest, Etele út 59-61. 2. em. 240.
Phone number: (1) -269-0703
Fax number: (1) -269-0703
Name: dr. Károly Csanádi
E-mail address: pmbekelteto@pmkik.hu
Website address: http://www.panaszrendezes.hu

Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna utca 6.
Phone number: (82) 501-000
Fax number: (82) 501-046
Name: Dr. Ferenc Novák E-mail address: skik@skik.hu;

Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone number: (42) 311-544, (42) 420-180
Fax number: (42) 311-750
Name: Görömbeiné dr. Balmaz Katalin
E-mail address: bekelteto@szabkam.hu;

Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25.
Phone number: (74) 411-661
Fax number: (74) 411-456
Name: Tibor Mátyás
E-mail address: kamara@tmkik.hu;

Vas County Conciliation Board
Address: 9700 Szombathely, Honvéd tér 2.
Telephone number: (94) 312-356
Fax number: (94) 316-936
Name: Dr. Zoltán Kövesdi
E-mail address: pergel.bea@vmkik.hu

Veszprém County Conciliation Board
Address: 8200 Veszprém, Budapest u. 3. Telephone number: (88) 429-008
Fax number: (88) 412-150
Name: Dr. László Óvári
E-mail address: vkik@veszpremikamara.hu

Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi utca 24.
Phone number: (92) 550-513
Fax number: (92) 550-525
Name: dr. Csaba Koczka
E-mail address: zmbekelteto@zmkik.hu

11.7. The Conciliation Body has the power to settle consumer disputes out of court. The task of the conciliation body is to try to reach an agreement between the parties in order to settle the consumer dispute, failing which it will decide on the matter in order to ensure simple, fast, efficient and cost-effective enforcement of consumer rights. At the request of the consumer or the Service Provider, the conciliation body shall advise on the rights and obligations of the consumer.

11.8. In the case of a cross-border consumer dispute related to an online sales contract or an online service contract, only the conciliation body operating under the auspices of the Budapest Chamber of Commerce and Industry has jurisdiction.

11.9. In the event of a consumer complaint, you can use the EU online dispute resolution platform. Using the platform requires a simple registration
In the European Commission system by clicking here. Then
and after logging in, the consumer can file a complaint online
via the website at http://ec.europa.eu/odr

11.10. The Service Provider is obliged to cooperate in the conciliation panel proceedings. In this context, it shall send its reply to the conciliation body and ensure the participation of the person authorized to reach an agreement at the hearing. If the registered office or establishment of the business is not registered in the county of the chamber operating the conciliation body with territorial jurisdiction, the obligation of the business to cooperate extends to offer the possibility of concluding a written agreement in accordance with the needs of the consumer.

11.11. If the consumer does not go to conciliation or the procedure is unsuccessful, the consumer has the opportunity to go to court to settle the dispute. The action must be brought by means of an application containing the following information:
• the court seised;
• the names, domiciles and litigation of the parties and the representatives of the parties
position;
• the right to be enforced, the facts on which it is based, and
by presenting their evidence;
• the data from which the court has jurisdiction and jurisdiction
identifiable;
• a firm request for a court decision.
The application must be accompanied by the document or a copy thereof, the content of which is relied on as evidence.


12. COPYRIGHT

12.1. Once http://www.inkashop.eu has been copyrighted as a website, it is forbidden to download (reproduce), redistribute or otherwise use the content or any part thereof on http://www.inkashop.eu , electronic storage, processing and sale without the written consent of the Service Provider.

12.2. Any material may be retrieved from the http://www.inkashop.eu website and its database only with the written consent of the website.

12.3. The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed with them and the advertising space on the Internet.

12.4. No part of this site may be reproduced or transmitted in any form or by any means without the prior written permission of http://www.inkashop.eu; unfair use of user IDs and passwords; use any application that modifies or indexes the website http://www.inkashop.eu or any part thereof.

12.5. The name http://www.inkashop.eu is protected by copyright, its use, except for the reference, is possible only with the written consent of the Service Provider.

12.6. The User acknowledges that in case of use without a license, the Service Provider is entitled to a penalty. The amount of the penalty is HUF 60,000 gross per image and HUF 20,000 gross per word. The user acknowledges that this penalty is not excessive and browses the site with this in mind. In the event of a copyright infringement, the Service Provider uses a notarized fact certificate, the amount of which is also passed on to the infringing user.

13. PRIVACY

The privacy statement of the website is available at:
https://www.inkashop.eu/inka-kft/data-protection-information/

Budapest, 4 April 2020
INKA Kft.
Representative: Máté Fodor managing director